Legal

Terms of service

Effective: May 2, 2026

These Terms of Service (the “Terms”) govern your use of Brevwick. Brevwick is operated by tatlacas (Pty) Ltd, a private company registered in the Republic of South Africa, with its registered office at 6 Grandeur Crescent, Grandeur Estate, Brackenfell, 7560, Cape Town, South Africa (“Brevwick”, “we”, “us”). By signing up for or using the Service, you (“Customer”, “you”) accept these Terms. If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation.

1. The Service

Brevwick is a software-as-a-service platform that ingests bug reports submitted by end users of your application via our SDKs, formats those reports through a large language model, and delivers structured issues to your triage team and to external issue trackers (the “Service”). Our SDKs are distributed under their published open-source licences. The web dashboard is the primary operator surface.

2. Accounts and workspaces

To use the Service you must create a workspace. Each workspace has one owner and may include additional members in the roles of admin, triager, or viewer. Invitations are issued by email magic link and expire seven days after issue. You are responsible for maintaining the confidentiality of your account credentials and for the activities of all members of your workspace, including any tracker integrations they enable.

3. Plans, billing, and refunds

The Service is offered on Free, Solo, Team, and Business tiers as published on the pricing page. All paid subscriptions are billed by Paddle.com Market Ltd, our Merchant of Record, in USD with localised checkout. Paddle is responsible for the collection and remittance of applicable indirect taxes (VAT, GST, sales tax). Subscriptions renew automatically until cancelled.

Brevwick offers a 30-day money-back guarantee on all paid tiers: if you cancel within thirty calendar days of your first paid invoice we will refund that invoice in full. Outside the money-back window, fees are non-refundable except where required by mandatory law. Annual subscriptions are sold at a 20% discount and are non-cancellable mid-term except as described in this paragraph.

Tier limits (including monthly issue volume) apply per workspace. We may meter and bill overages above tier limits in line with the published pricing page; the metered overage user-experience is rolling out in stages and you will be notified before any overage fees apply to your workspace.

4. Acceptable use

You agree not to:

  • Submit personal information you do not have a lawful basis to share, or that you are contractually prohibited from sharing.
  • Submit data subject to special regulatory regimes (such as PHI under HIPAA, or cardholder data under PCI DSS) unless we have agreed in writing that the Service is configured to handle it.
  • Circumvent our published rate limits, abuse the free tier, or interfere with the operation of the Service.
  • Reverse-engineer the LLM formatter, our redaction pipeline, or any non-public part of the Service to defeat security or privacy controls.
  • Use the Service to surveil, harass, defame, or unlawfully profile end users.
  • Use the Service in violation of applicable South African, European, United Kingdom, United States, or other applicable law.

We may suspend access without notice where continued operation poses a security or legal risk; we will notify you of the suspension as soon as is reasonably practicable.

5. Customer responsibilities for end-user data

You are the controller of issue data submitted through your application’s SDK by your end users; Brevwick is your processor for that data. You are responsible for:

  • Providing your end users with a privacy notice that discloses Brevwick’s involvement, the categories of data captured, and the international transfers described in our privacy policy;
  • Configuring the SDK’s userContextfield lawfully and not passing children’s personal information or unnecessary identifiers through it;
  • Honouring data-subject requests from your end users; we will assist you on reasonable request.

Our Data Processing Agreement (DPA) is incorporated into these Terms by reference for business customers and may be requested at privacy@tatlacas.com.

6. API and SDK keys

The Service issues two classes of credential. Public project keys (prefixed pk_live_ and pk_test_) are non-secret identifiers and may ship in client bundles; in production they must be paired with the origin or app-id allow-list configured in your workspace. Server keys (prefixed sk_live_ and sk_test_) are confidential credentials. You are responsible for the consequences of any exposure of a server key. Rotate keys promptly if exposure is suspected.

7. Beta features

Features marked “beta”, “preview”, or similar are made available for evaluation. They are excluded from any service-level commitment, may change in backward-incompatible ways, and may be removed without notice. Data captured under a beta feature may be migrated, transformed, or deleted when the feature reaches general availability.

8. Service availability

The Free, Solo, and Team tiers are provided on a best-efforts basis and carry no service-level commitment.

For the Business tier, Brevwick targets a soft monthly availability of 99.5% for the production ingest and dashboard endpoints, measured outside of scheduled maintenance windows. If actual availability falls below this target in a calendar month, the affected Business customer may request a service credit of up to 25% of the monthly fee for that workspace, applied against the next invoice. This commitment is a soft target: service credits are the sole and exclusive remedy, are not refunded as cash, and do not apply to downtime caused by sub-processors (Firebase, Anthropic, Cloudflare, Paddle, Resend, Sentry), force majeure, or your own configuration errors. We will publish maintenance windows where reasonably practicable.

A binding written SLA with custom uptime, monitoring, and credit terms can be negotiated for Business customers on request to info@tatlacas.com.

9. Intellectual property

You retain all rights, title, and interest in the issue content you and your end users submit (“Customer Content”). You grant Brevwick a worldwide, non-exclusive, royalty-free licence to host, transmit, process (including through the sub-processors listed in our privacy policy), display to your authorised users, and otherwise use Customer Content solely as necessary to provide the Service. We may use aggregated and de-identified statistics derived from Customer Content to operate, secure, and improve the Service.

tatlacas retains all rights in Brevwick, the Service, the dashboard, the marketing site, and all related trademarks. Our SDKs are licensed under the licence published in each SDK’s package metadata; nothing in these Terms grants you any other rights to our intellectual property.

10. Confidentiality

Each party will protect the other party’s confidential information with at least the same degree of care it uses for its own confidential information of similar importance, and in any event no less than reasonable care. Confidential information does not include information that is publicly available, was already known without obligation of confidence, or is independently developed.

11. Warranties and disclaimers

Each party warrants that it has the authority to enter into these Terms. Brevwick will provide the Service with reasonable skill and care.

Except as expressly set out in these Terms, the Service is provided “as is” and “as available”, and Brevwick disclaims all other warranties to the maximum extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Outputs from the LLM formatter may be inaccurate, incomplete, or misleading; you must review formatted issues before publishing them to external trackers and must not rely on the formatter as the sole source of truth for any decision with material legal, financial, or safety consequences.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenues, or loss of data, arising out of or in connection with these Terms, even if advised of the possibility of such damages. Each party’s aggregate liability arising out of or related to these Terms is capped at the fees paid or payable by you to Brevwick under these Terms in the twelve months immediately preceding the event giving rise to the claim.

The above limitations do not apply to (i) liability for death or personal injury caused by negligence, (ii) liability for fraud or fraudulent misrepresentation, (iii) breach of the confidentiality or intellectual-property obligations in these Terms, (iv) the indemnities below, or (v) any other liability that cannot be limited or excluded under applicable law (including the South African Consumer Protection Act, 2008, where it applies).

13. Indemnities

You will defend, indemnify, and hold Brevwick harmless from third party claims arising from (a) Customer Content you or your end users caused to be submitted in breach of these Terms, and (b) your breach of the acceptable-use rules in clause 4. Brevwick will defend, indemnify, and hold you harmless from third-party claims that the unmodified Service infringes a registered intellectual-property right of the claimant; this is Brevwick’s sole liability and your sole remedy for IP infringement by the Service.

14. Termination

You may cancel your subscription at any time from the dashboard; cancellation takes effect at the end of your current billing period. We may suspend or terminate the Service for material breach if the breach is not cured within thirty days of written notice, or immediately for security or legal-risk reasons as described in clause 4. On termination, you may export your Customer Content for thirty days, after which we will delete it in accordance with the retention rules in our privacy policy. The provisions that by their nature should survive termination (including IP, confidentiality, indemnities, limitation of liability, and governing law) will survive.

15. Changes to the Terms

We may update these Terms from time to time. We will post the revised Terms on this page with a new effective date and, for material changes, give you reasonable advance notice (at least thirty days where the change adversely affects you). Continued use of the Service after the new effective date constitutes your acceptance of the revised Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the Western Cape Division of the High Court of South Africa, sitting in Cape Town, for the resolution of any dispute arising out of or in connection with these Terms; provided that either party may seek urgent injunctive or interdictory relief in any court of competent jurisdiction to protect its intellectual-property or confidentiality rights. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. General

These Terms (together with our privacy policy and any DPA, order form, or written addendum signed by both parties) constitute the entire agreement between the parties on their subject matter and supersede any prior agreements. If any provision is held unenforceable, the remainder remains in full force. No waiver is effective unless in writing. You may not assign these Terms without our prior written consent, except to a successor in connection with a merger or sale of substantially all of your assets; we may assign these Terms to a tatlacas group affiliate or to a successor in interest. Notices to Brevwick should be sent to info@tatlacas.com; notices to you may be sent to the email address associated with your workspace.

18. Contact

tatlacas (Pty) Ltd, 6 Grandeur Crescent, Grandeur Estate, Brackenfell, 7560, Cape Town, South Africa.

See also our privacy policy and our contact page.